Customer Service Training for Campus Support Staff – On-Demand Access

We are pleased to offer an on-demand Customer Service Training focused on Effective Response Skills to Ensure Positive Outcomes and Exceptional Service. This training provides essential techniques for enhancing customer interactions and fostering a positive campus environment.

How to View the Recording:

1. Go to Adobe Connect
2. Enter the Passcode: Skills061223 (case-sensitive)
3. Click View Recording
4. Use the Events Index (left panel), play button, and progress bar (bottom) to navigate through the presentation.

How to Access Training Materials:

1. Visit www.paper-clip.com/handouts
2. Enter the Password: Skills061223 (case-sensitive)
3. Click Access

How to Claim Your Certificate:

1. After completing the webinar, visit www.paperclipcertificate.com
2. Select the webinar from the dropdown menu
3. Enter the Password: Skills061223 (case-sensitive)
4. Provide the required information
5. Click Submit

If you have any questions, please contact cbrown@niagaracc.suny.edu or at x5951.